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FAQs

General questions

No – and that’s the beauty of it.
We’re a furniture and décor hire company.
We deliver, you style, we collect.

Furniture is viewed and selected online.

Accessories are selected in our showroom by appointment, or our in-house stylist can help curate a scheme for you.

All items are subject to availability.

If something isn’t available, we’ll let you know and suggest alternatives to keep your look seamless.

Absolutely. Our in-house stylist can guide you remotely using photos and a floor plan, or in our showroom.
For a more comprehensive, in-home service, we can introduce you to a trusted Sydney stylist from our client network.

Our pieces are intended for display purposes only, as they’re styled to create impact for sale.

If you’re living in the home, that’s fine – items just need to be returned in the same condition.

No – because no two homes are the same.

We price per item so you can tailor your styling to suit your space and your budget.

Once items are delivered, you’re responsible for them.

Damage may incur cleaning, repair, or replacement costs.

Yes. If you’re a Property Stylist or Interior Designer, you can apply for a Trade Partner account HERE and access exclusive pricing and benefits.

Booking + Order information

It’s simple:

  1. Browse items online and add to cart
  2. Submit your order (no payment taken yet)
  3. We confirm stock availability and delivery date
  4. Finalise selections (including accessories)
  5. We deliver and place items in desired rooms  

From there – you style, and we’ll collect when you’re ready.

No minimum – hire as little or as much as you need.

1 week. If you only need the items for a shorter period, we’re happy to accommodate – however, the minimum charge still applies.
For sales campaigns: 4 weeks paid + 2 weeks complimentary (recommended).

Yes – extensions are easy and charged on a week-to-week basis.

No – hire periods are fixed.

As early as you like – your delivery date can be secured in advance.
Furniture selections are confirmed and reserved 10 days prior to delivery.

3 business days prior to delivery, once everything is confirmed.

A $1,000 refundable bond is held against damage.

For repeat clients, we can hold one bond across multiple jobs.

Swaps are possible, however a swap fee (starting from $250) applies and timing depends on availability.

We highly recommend checking measurements carefully before ordering.

Yes – with a minimum of 3 business days’ notice.

Cancelling or rescheduling with less than 3 business days’ notice incurs a $600 fee.

Delivery + Collection

Sydney-wide (within approx. 35km of the CBD).

• Under 10 items — $700
• 11–30 items — $800
• 31–60 items — $900
• 61–90 items — $1,000
• 91+ items — $1,100

No – all deliveries are handled by our team.

2 days prior to delivery, we’ll provide a 2-hour delivery window. Our team will also call approximately 30 minutes before arrival.

Yes – we place everything where you need it.

You just need to be onsite to guide us.

We do not offer refunds on returned pieces.

We’ll send reminders as your hire period is coming to an end, and you can either:
• Book collection, or
• Extend your hire on a week-to-week basis

Give us a call – we’re here to make styling your home feel effortless.

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Schedule 1 – Risk Protection: fire, flood, theft, vandalism

(a)     Defined terms in this Schedule have the same meaning as in the Terms and Conditions above.

(b)     The terms in this Schedule apply if you choose to acquire risk protection when you place an Order.

(c)     You must pay us the fee for Risk Protection specified in the Schedule of Fees (Risk Protection Fee).

(d)     Upon payment of the Risk Protection Fee and subject to clause (e) below, for the duration of the Term, we release you from the Display Stock Indemnity in clause 15.2(c) to the extent that Loss arises from any of the following events (each a Defined Event):

(i)     theft and/or vandalism of one or more of the Display Stock items, resulting from a forcible entry, and provided that the theft or vandalism has been reported to the police station nearest to the Property within 48 hours of the event; and/or

(ii)     fire or flood damage to one or more of the Display Stock resulting from a fire or flood in the Property.

(Risk Protection)

(e)     The Risk Protection is subject to the following conditions.

(i)     Risk Protection does not extend to wilful or intentional acts committed directly or indirectly by you, or any party ordinarily resident at the Property.

(ii)     You must notify us of the occurrence of a Defined Event within 3 Business Days of the event occurring.

(iii)     Upon the happening of a Defined Event causing loss or damage to one or more items of Display Stock, you must pay us an excess per item of Display Stock lost, destroyed or damaged up to a maximum aggregate excess (per Schedule of Fees).

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